When will I receive my order?
It takes 2-3 business days to fulfill and ship your order.
The shipping time depends on your location, but typical shipping times are: USA: 3-4 business days International: 5-15 business days
**Please note we are experiencing a slight delay of 1-8 days in fulfillment and shipping in certain instances due to COVID-19.**
Where will my order ship from?
We work with an on-demand order fulfillment company and your order is shipped from a location in the US.
What do I need to know about ordering internationally?
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally – this will minimize the risk of an order being lost in transit and make delivery of the order smoother.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address.
Pro tip: Package theft is on the rise. If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!
If you did find a mistake in your delivery address, we can send you a replacement order, but the new order would be at your expense.
How do I track my order?
You’ll receive a tracking link via email when your order ships. If you have questions regarding the tracking number of your order, contact us at: firstname.lastname@example.org
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you, please email us at email@example.com within 7 days of delivery. Include: photos of the damaged product, your order number and any other details you may have about your order.
Can I cancel my order? / Can I make changes to the order?
All orders are final – we cannot cancel orders once they have started production. Please contact us ASAP to see if it is possible to cancel the order at: firstname.lastname@example.org
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please email a picture of the item as well as your order # to: email@example.com
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at: firstname.lastname@example.org with photos of wrong/damaged items, and we’ll resolve your issue as quickly as possible.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please contact us at email@example.com within 7 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Any other questions?
Email us: firstname.lastname@example.org